Freakway Handcrafted Stoneware Ceramic Dinner Set of 1 Plate & 2 Bowls, Teal Reactive Glaze, Microwave & Dishwasher Safe, Set of 3
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Estimated Delivery:Sep 30 - Oct 04
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Free Shipping to All Over India
5-Day Return and Refund Policy
1. Eligibility: Products must be returned within 5 days of delivery. Items must be unused, in original packaging, and with all tags intact.
2. Initiation: To initiate a return, contact our customer service team within 5 days of receiving your order. Provide your order number, reason for return, and supporting materials including an unboxing video and a clear image of the product along with the bill.
3. Unboxing Video and Product Image:
- Unboxing Video: Record a clear video while unboxing the product. The video should capture the condition of the package, the unsealing process, and the product in its original state.
- Product Image with Bill: Take a clear image of the product along with the bill or invoice. Ensure the product and bill details are clearly visible.
4. Approval: Once your return request and supporting materials are received and reviewed, you will receive a return authorization and instructions on how to send your item back to us.
5. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be credited to the bank account or UPI ID you provide within 7-10 business days.
6. Exclusions: Certain items, such as perishable goods, custom products, and final sale items, are not eligible for return or refund.
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FAQs
How can I track my order?
Once your order has been shipped, you will receive a confirmation email, WhatsApp Message, or SMS with a tracking number and a link to the courier’s website. You can use this tracking number to check the status of your delivery.
What is your return policy?
We offer a hassle-free 5-day return policy. If you are not satisfied with your purchase, you can return the item in its original condition within 5 days of receiving it. Please visit our Returns page for more details and to initiate a return.
How long does delivery take?
Delivery times vary depending on your location. Our standard shipping typically takes 3-5 business days. You will receive an estimated delivery date at checkout.
Is customer support available 24/7?
Yes, we offer 24/7 customer support. Our dedicated support team is available around the clock to assist you with any inquiries or issues you may have. Feel free to reach out to us anytime, and we'll respond promptly to ensure your shopping experience is smooth and hassle-free.
Can I cancel or modify my order after it's placed?
We strive to process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately. Once an order has been processed and shipped, it may not be possible to make changes. Please refer to our Order Modification and Cancellation Policy for more details.